Real Leaders

Ideas, Innovation and Dialogue on Leadership by Doug Blackie

Out of Touch

It seems we all love to hate the Big Banks. In Canada, the big banks regularly report profits in the billions of dollars.  In Canada, this unabashed capitalism gets mixed reviews with a large segment of society wondering whether all those service fees, high interest credit cards and nuisance costs contribute to those healthy bottom [...]

Expert Syndrome

It’s generally held that real leadership is about collaboration. We are encouraged to work together with colleagues, staff and partners to achieve shared goals. As Stephen Covey calls it, we seek to synergize to try and find third alternatives: innovative solutions that we couldn’t have discovered working on the same issue by ourselves. But collaboration, [...]

It’s the Customer, Stupid

Canada’s two largest airlines are riding high.  Both Westjet and regional upstart Porter Airlines both saw increases in passenger traffic last year. Westjet’s fleet is running with more than 80% of its seats filled.  Porter is a little less but still had a stellar year.  Both airlines have shown growth despite a weak economy and [...]